Privacy Policy

HELP ADVISORS PRIVACY POLICY

Updated: Feb 08, 2018

HelpAdvisors.org is an owned property of AlchemyIX.com. We are committed to protecting your privacy.

This Privacy Policy (“Policy”) describes and governs information collection, use, and sharing practices of AlchemyIX and other owned and operated sites.

By using any part of the Services, you consent to the collection, use, and disclosure of your information as further outlined in this Policy. We will continue to evaluate this Policy as we update and expand the Services and our offerings, and we may make changes to the Policy accordingly. Any changes will be posted here and you should check this page periodically for updates. Your continued use of the Services will signify acceptance of the terms of the updated Policy.

Please note that this Privacy Policy applies only to info collected through the Services and not to information collected offline or to information you provide to any third-party sites to which HelpAdvisors.org may link, except as expressly provided herein.  This Policy applies regardless of the device used to access the Services (e.g., personal computer, mobile device, consumer electronics device, or any other technology or software known today or developed in the future. For the purpose of data protection laws applicable from time to time to you in the location that you provide your information (“Applicable Law”), AlchemyIX.com will be the ‘data controller’ (or such equivalent or replacement terminology as appropriate).

INFO WE COLLECT

We collect information in multiple ways, including when you provide information directly to us, and when we passively collect information from you, such as from your browser or device.

  1. Information You Provide Directly to Us

We may collect information from you during your use of or access to the Services, such as when you:

  • Register for an account on HelpAdvisors.org or other owned sites;
  • Fill in forms;
  • Searching for a product,
  • Making a purchase or place an order;
  • Entering a sweepstakes or contest or register for a promotion;
  • Completing a survey or provide us with feedback;
  • Subscribing to a service or request certain features (e.g., newsletters, updates, and other products);
  • Communicate with us by phone, e-mail or otherwise;
  • Report a problem with our website;
  • Post user-generated content, including comments, to or on any of our Services, including on discussion boards, community forums, blogs or other social media functions on our website.

The information you provide directly to us may concern you or others and include, but is not limited to: (i) name; (ii) email address; (iii) age; (iv) home or business address; (v) username and password associated with your account; (vi) phone numbers and other contact details;  (vi) demographic information; and (vii) birthdate.  If you order a product or service that we offer for sale through the Services, we may also collect and maintain your billing address, shipping address, product selections, and your order number.  In order to take advantage of certain functionalities of certain Services, such as the ability to purchase certain products or services, our third party payment processor may collect certain financial information from you, such as your name, address, credit or debit card information or ACH information, applicable card expiration dates and security codes in order to process your transactions. We do not collect, store or otherwise maintain this financial information, including credit, debit or similar information from individuals who make purchases using the Services, and use and storage of that information is governed by the payment processor’s applicable terms of service and privacy policy.

We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze information such as (a) IP addresses, geolocation information, unique device identifiers, IMEI and TCP/IP address, and other information about your computer or device(s), browser types, browser language, operating system, mobile device carrier information, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content (such as advertisements) viewed and the order of those pages, statistical information about the use of the Services (such as barcodes scanned through certain of our mobile apps), the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information.  As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

We also collect and analyze information from your browser or device, such as, your operating system, plug-ins, system fonts, resolution and other data, for purposes of creating a unique profile or “fingerprint” of your browser or device.   We may use this profile or fingerprint to understand and analyze how you interact with the Services, to customize content or advertising to you through the Services, to monitor against fraud or misuse of the Services, or in other ways consistent with this Privacy Policy.

User’s Location Information

We and our service providers may automatically collect location information, including general information (e.g., IP address, zip code) from your computer or mobile device.  If you access the Services through a mobile device, we may also ask you to share your specific geo-location information with us.  The Services use this location information to provide customized location-based services, content, promotional offers and other information that may be of interest to you.  For example, if you eventually use our HelpAdvisors.org mobile application, with your permission, we may collect geolocation information from your device that will allow us to present location-based alerts such as nearby retailers or coupons, or organize products searched or scans based on the closest applicable retailer.  We may also use location information to improve the functionality of the Services and our other products services.  We and our service providers may also collect other information based on your location and your device’s proximity to “beacons” and other similar indoor proximity systems, including, for example, the strength of the signal between the “beacon” and your device and the duration that your device is near the “beacon.”  If you do not wish to have this location information collected and used by us and our service providers, you may disable the location features on your device.  Please note that if you disable such features, you will not be able to access or receive some or all of the services, content, features and/or products made available via the Services.  Also see the “Tailored Advertising” section below for more choices regarding the delivery of interest-based content and advertising.

Cookies and Other Electronic Technologies

We may also collect data about your use of the Services through the use of Internet server logs, cookies and/or tracking pixels. A web server log is a file where website activity is stored to distinguish you from other users of our website. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv), enhance your user experience by delivering content specific to your interests; (v) perform searches and analytics; and (vi) assist with security administrative functions. Some cookies are placed in your browser cache while those associated with Flash technologies are stored with your Adobe Flash Player files. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies.  As we adopt additional technologies, we may also gather additional information through other methods. We also gather information and identify users through the fingerprinting methods described in Section 2(a) above.

We use the following cookies:

We use cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Except for essential cookies, all cookies will expire after one year.

Information Collected By and From Social Media and Other Content Platforms

If you access the Services through a third-party connection or log-in (e.g., through a social network), you may allow us to have access to and store certain information in your social network profile.  This may include your first name, last name, gender, general location, a link to your profile, your time zone, birthday, profile picture, your “likes” and your list of friends.  If you do not wish to have this information shared, do not use a social networking connection to access the Services.  For a description on how social networking sites handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings.

When you “like” or “follow” us on Facebook, Instagram, Pinterest, Twitter or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We may also collect your information if you sign up for one of our promotions or submit information to us through social media sites.

Information from Affiliates and Non-Affiliated Third Parties

We may also obtain information about you if you use any other websites that we operate or may operate from time to time or other services we provide. We may share information amongst members of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may also obtain information, such as demographic information, from our affiliates or from third parties, such as marketers, partners, researchers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and others.

HOW WE USE YOUR INFORMATION

  • To carry out our obligations arising from any contracts entered into between you and us including the provision to you with information, products and services that you request from us,  online content and dealing with your requests and enquiries;
  • To process a transaction you initiate or to provide the features, services and products available through the Services;
  • To send you information about your relationship or transactions with us, account alerts, or other communications, such as newsletters to which you have subscribed;
  • With your consent, to send you SMS messages;
  • To notify you about new features, changes and/or offerings of the Services, including, but not limited to, updates, discounts, events, shows news about our Services, products, and/or special offers;
  • To contact you with information, surveys, or advertising that we believe may be of interest to you both regarding our products and Services and those of third parties;
  • To administer sweepstakes and contests;
  • To process and respond to your inquiries or to request your feedback;
  • For internal research and reporting;
  • To analyze and improve the content and features of the Services or develop new Services;
  • To ensure that content from our website is presented in the most effective manner for you and on the device or browser from which you are accessing our Services;
  • To personalize the content and advertising that you see on the Services or on other websites, including across difference devices and browsers (see “Personalized Content and Advertising” section below);
  • To measure or understand the effectiveness of advertising we serve to you and others;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • To enforce the legal terms that govern your use of the Services;
  • To keep our website safe and secure;
  • To use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different  countries and to determine the jurisdiction in which you are accessing the Services; and
  • To administer and troubleshoot the Services.

Please note that we may combine information that we collect from you and about you (including automatically-collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Policy.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others.

If you ever provide to us any information that classifies as ‘sensitive personal information’ (for example racial or ethnical origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences), we will only use this information to provide the Service you require in accordance with this Policy and we will ask for your explicit consent to such processing.

Advertising and Content

We may use third-party web analytics services on our Services, such as those of Google Analytics.  These service providers use the sort of technology previously described in the “Cookies and other electronic technologies” section to help us analyze how users use the Services, including by noting the third-party website from which you arrive, and provide certain features to you. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.

To learn more about Google Analytics click here.

If you receive email or push notifications from us, we may use certain tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains.  This data allows us to gauge the effectiveness of our communications and marketing campaigns.

We may personalize the content and advertising that you see when using the Services through the use of third-party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you provide such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests.

To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will just not be tailored.

Other monetization forms include Amazon Affiliates, Walmart Affiliates, Target Affiliates, and Yahoo’s Media.net.

Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out. In that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.  We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Notice Concerning Do Not Track Signals

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform online services that they do not want certain information about their webpage visits collected over time and across websites or services. We are committed to providing you with meaningful choices about the information collected on the Services for third party purposes, and that is why we provide links to the Network Advertising Initiative and the Digital Advertising Alliance opt-out pages, as well as choices provided by Google Ads, Google Analytics (GA), and Truste. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. To learn more about Do Not Track, you can do so here.

CHANGES TO THIS POLICY

We reserve the right to change this Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.

AMAZON ASSOCIATES DISCLOSURE 

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

QUESTIONS ABOUT THIS POLICY

Contact us via email.